Refund policy

Overview

Thank you for shopping at keithharingprint.com. We take pride in delivering high-quality prints to our customers. Please read our Return and Refund Policy carefully to understand our procedures and your rights regarding your purchase.

1. Custom-Made Products

We operate using a print-on-demand fulfillment model. This means that every product you order from keithharingprint.com is custom-made specifically for you at the time of your purchase. We do not maintain a warehouse of pre-printed inventory.

2. No Returns for Change of Mind

Because all of our prints are custom-produced exclusively for each individual order, we do not accept returns or issue refunds if you change your mind. This policy also applies if you accidentally order the wrong size, color, or design. We strongly encourage you to carefully review your cart and order details before submitting your payment.

3. Damaged or Defective Items

Your satisfaction is important to us. If your order arrives damaged, defective, or with a manufacturing error, we will gladly offer a free replacement of the affected item.

4. How to Request a Free Replacement

If you have received a damaged or incorrect item, please follow these steps to claim your free replacement. All claims must be submitted within 21 days of receiving your delivery:

Send an email to our support team .
Include your order number in the subject line of the email.
Provide a brief description of the problem.
Attach clear, high-resolution photographs showing the damage to the item, as well as any visible damage to the exterior packaging.

Once our team reviews and approves your documentation, we will immediately process a replacement order and ship it to you at no additional cost.